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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
306 ratings and 154 comments received in the last 90 days.
07 April 2025
All staff but especially the salesman involved could not have been more friendly or attentive.
05 April 2025
It was a great experience.
31 March 2025
Derek was very friendly and courteous - clearly new about the car
28 March 2025
Mark kept me up to date on 'next steps' at all times, which was very helpful. All actions and dates were achieved seamlessly. It felt like a great partnership with Mark to achieve my goal of a new car.
28 March 2025
First class service from initial visit to collection of my vehicle.
26 March 2025
The handover of my car was stress free and enjoyable, first class service in every way from Megan Fortune, she gave a first class service.
24 March 2025
Felt that everyone involved do their utmost and more to facilitate the process
24 March 2025
Excellent service by Zaki and the team. Given different options that I'd asked for, efficient and helpful. One issue with a scratch on the car which was quickly rectified without issue. Zaki was great!
10 March 2025
I would say the only downside & its Not from a sales man point Of view it's more from a business point of view was the presentation on the day. BMW Glasgow always have a Red Bow on the cars for anyone picking up there brand new car
09 March 2025
Jason spent a lot of time with us to ensure we got exactly what we wanted without being pushy. He kept us informed throughout the process
05 March 2025
Very hospitable and friendly and knowledgeable service
28 February 2025
Great service by Megan
26 February 2025
Process was let down by systems failure which meant i was unable to drive away my new car on the day. It was then delivered to me the following day. Disappointing as service had been excellent up until then.
25 February 2025
All items dealt with efficiently
24 February 2025
Sales person, Mark Gardner was exceptional. He made the whole experience very easy and I felt very comfortable.
18 February 2025
As above. Communication is key and that was brilliant.
09 February 2025
Jonathan was friendly and polite, had great conversation from one BMW M fanatic to another, I enjoyed looking around some of the other vehicles on site. and the 'M the most powerful letter in the world' sign in the showroom was brilliant!
04 February 2025
The whole process was painless and quick.
19 April 2025
Very efficient
19 April 2025
Service 2nd to none
17 April 2025
Car fixed quicker and fully cleaned to a high standard. Also due to the inconvenience BMW offer of gift was well received.
17 April 2025
Everything was good, wasn't told if I needed a courtesy car i had to book in advance and that made the day a bit harder with having work. Other than that was all good
15 April 2025
While reception staff were warm and welcoming there are issues noted above concerning a simple brake fluid change, please see above.
14 April 2025
Staff couldn't be matched for service and kindness.
13 April 2025
Ewelina, my service adviser on the day could not have been more helpful. Excellent customer service.
12 April 2025
Took longer than I was told and I had a waiting appointment as unable to get about without the motability car. However, I was kept up to date by the staff member looking after me.
11 April 2025
I didn't get any updates during the day or even a phone call to tell me that my car was ready to collect. I had to call them at 5pm to find out what was happening and just managed to get to the dealer before they closed.
10 April 2025
We asked them to check one of the tyres as it was losing air. It turned out to be a puncture and they were able to repair it.
09 April 2025
They weren't bothered about starting late.
09 April 2025
We were guided through each stage of the process, explaining the timescales, considerations and options, with great care and attention to our needs.
09 April 2025
everything was explained and I was updated regularly.
08 April 2025
Good service, very communicative and reorganised initial appointment without fuss. Coming from Gullane means getting there and back always a bit of a hassle. Always a bit nervous re bill for items needing done.
08 April 2025
Pleased with the customer service happy the way everything went
08 April 2025
I was there as car needed an MOT satisfied with outcome
08 April 2025
Very due to the time quick turn around and keeping me updated onnthe status
07 April 2025
Not quite as good as the service given when under Peter Vardy ownership. eg; not offered a coffee on arrival. Not kept quite so up to date on progress of service and when it would be complete.
07 April 2025
No problems on the day. Costs were as predicted. No pressure for any extras.
05 April 2025
Tricky problem solved. Updated on progress at regular intervals
05 April 2025
No long wait and everything explained
05 April 2025
Best customer service I've received at any BMW service centre. The experience felt very personal and I felt valued as a customer, even though it was just for a routine service.
02 April 2025
All straightforward process with no issues but the overall experience seemed less personal than Peter Vardy. Cant explain it in any detail - just different domehow.
02 April 2025
Everything was clear and simple
01 April 2025
Total lack of customer support and service.
01 April 2025
The explanations given by the member of staff who was dealing with my repair, the care taken to update me of progress and his overall manner
01 April 2025
Tasks carried out as required
31 March 2025
Very friendly, professional service and great communications from Paul. Service was completed as promised and actually quicker than expected. Great service, highly recommended, thanks very much.
31 March 2025
Same as above
29 March 2025
Work carried out
29 March 2025
Billy and Paul from the service dept were very helpful and kept me up to date with the progress of my car. The staff on reception were also very good.
28 March 2025
Easy to deal with, quick and no fuss
28 March 2025
Felt like being scammed.
26 March 2025
Service was terrible. Genuinely some of the worst customer service I've experienced in my life. Wrong parts ordered, quoted price changed, no courtesy car available, and minimal contact from the rep (thomas).
25 March 2025
The only answer I could give.
25 March 2025
I had organised my appointment for the EGR cooler recall and MOT and received text confirming my appointment some weeks prior to my appointment as inrequired a courtesy car. Turned up on 18th March, I was not on the list for that day.
25 March 2025
My contact on the days was very knowledgeable and 100 % helpful
24 March 2025
Car was in for a recall that was done ,happy with that ,car to old for the app Mybmw, but a paper copy of my VHC would have been appreciated
24 March 2025
They did zero work on my car including not looking at the issue. It is rebooked for another inspection in 2 months time!
24 March 2025
Car was booked in but the work not started until after 3pm and car wasn't ready until lunch the following day as a result. Poorly planned and poor communication (see below).
24 March 2025
Good service, nice people
23 March 2025
They provided useful information re the take over from Peter Vardy & reassurance,
23 March 2025
Comment ??
23 March 2025
My issues were resolved.
22 March 2025
Quoted 90 min for tyre and MOT, so decided to stay local. Phone call an hour later with wrong tire delivered. Returned to dealership, other issues then mentioned. In the end, lasted 5 hrs despite always being told less than an hr wait so wasted day.
20 March 2025
The service was very personal and the staff were very attentive
20 March 2025
The work was carried out on the timescale agreed. It was like being on a conveyorbelt Talked to a receptionist Take seat. They go away to talk to someone. They come back. you need to wait someone with you. Offered a drink moved to the next step.
19 March 2025
Called 3 weeks prior to Mot and service however could not get appointment until day before MOT due, failed due tyre , as a result car was in for 4 days with no communication and no one answering calls. Very unlikely to use this garage again.
19 March 2025
Thomas the service rep was very friendly, very communciative and made it a great service and experience. He was excellent.
18 March 2025
Servicing department were not able to resolve issue I had with my vehicle. Felt there was little effort to try to find the cause. Reception staff were very friendly and attentive which was the positive.
18 March 2025
Very satisfied,
18 March 2025
Apart from the receptionist who was helpfully, i didn't find the Douglas Park Edinburgh up to the previous standard. No communication that car was ready, and no complementary wash and clean with MOT.
17 March 2025
Friendly receptionist and friendly, efficient and knowledgeable service staff member, Ewelina.
16 March 2025
The young lad I dealt with was polite and so helpful
15 March 2025
You feel valued. All employees very friendly and helpful
14 March 2025
Young man dealing with very curteous
13 March 2025
Evalina was super helpful, and went beyond the norms to ensure I was well looked after. From the first phone call to handing my car back Evalina was a star.
12 March 2025
I felt that they took my problem seriously and looked to resolve it quickly. With no cost to myself.
11 March 2025
Good job apart from the hefty costs!
11 March 2025
All warranty work and tyres finished and car returned spotless.
10 March 2025
Car booked in and attended to very efficiently.
10 March 2025
Great customer service
10 March 2025
Was told no courteous car available although booked well in advance. Also I have a years valetting still to run but was told that that would not be honoured from Peter Vardy. Hardly encouraging for me to deal with your company in future
10 March 2025
Work completed in a single day and car returned at the end of the day.
09 March 2025
Same answer as previous. All good from the reception to the person assigned to look after me.
09 March 2025
I was completely satisfied with the service I received
09 March 2025
Respite raising issue with appointment and engaging with manager face to face and in email.... still waiting on a satisfactory response or any email back.... other than a statement that .y calls cannot be traced for reviewing..,.
09 March 2025
I was very satisfied with the service experience from Thomas who I dealt with, he explained everything clearly and was very polite and welcoming.
08 March 2025
Service delivered at very professional level with no hassle Courtesy car was provided on the day of service carry out so my spouse was happy and could stay on the road
07 March 2025
Although the repair to my central locking could not be completed successfully the communication and access to technicians was excellent. My car was in for a week while I was in Spain and at every decision point I had all the information I required.
07 March 2025
Billy sorted me out a car so.i could get myself to work
07 March 2025
I was very well looked after.
07 March 2025
As above and the valet service was poorly done.
06 March 2025
Poor
05 March 2025
Not happy with 2 week delay in receiving parts for recall.
05 March 2025
As previous answer
05 March 2025
Very satisfied . The service staff in situ are all well trained in the car industry.
05 March 2025
Service was good was car was rebooked
04 March 2025
See above.
04 March 2025
No problems
04 March 2025
Polite, professional and friendly service.
04 March 2025
Again very quick service
04 March 2025
It was a shambles from start to finish. There was practically no communication. When Paul phoned to say the car was ready I made the one hour & a half journey to the garage to be told the car wasn't ready. They had called the wrong customer!
04 March 2025
The promised outcome did not happen. During 3 hours on site the status update had to be requested. No solution was suggested.
04 March 2025
Car was cleaned as part of the service. Staff are generally pleasant.
04 March 2025
Completely satisfied. Good communications.
04 March 2025
Although my car was in the garage for a week waiting on getting connected to bmw technical to sort out the update failure and then waiting for a spare part, I was kept updated by Shaun as to the progress of the repair.
01 March 2025
Very satisfied. Shaun was very helpful.
28 February 2025
Tech resolved the issue which had plagued my ownership since day one. Peter Vardy tried multiple times but couldn't fix it, first visit in and it was solved while doing the service. Very pleased!!
27 February 2025
Everything OK with my visit
27 February 2025
I give them credit for keeping me well informed of developments.
27 February 2025
Mainly down to Ewelina who was very professional and helpful . Car was v clean on picking up as well
24 February 2025
Work carried out in a professional manner within allotted time
23 February 2025
Car was not returned the same day.
23 February 2025
Everything went as it should from their initial contact by phone regarding my recall to the assistance from service staff when dropping off and collecting my car
22 February 2025
I was looked after by the dealership.
19 February 2025
An easy and stress free experience from start to finish
19 February 2025
easy handover
18 February 2025
1st class service from Ewelina, great communication from booking to collection of the vehicle.
18 February 2025
Extremely satisfied. Staff were very pleasant and courteous. The lady who took care of me was very friendly and helpful.
18 February 2025
Great service and staff are very helpful
18 February 2025
Easy to contact
17 February 2025
Everything handled pleasantly and efficiently.
17 February 2025
A high level of service, as I would expect for the level of cost.
17 February 2025
I did ask for the cost of the future work to be sent and the person I spoke to said he would arrange as Victoria was on her lunch break but this message doesn't seem to have been passed on. Victoria has now sent this.
17 February 2025
I had a problem as my car was under a service plan with the last dealer (Peter Vardy) and they could not find any note of this on their system. I had to pay and they told me to message them to get reimbursed when I found the paperwork. I have emailed
17 February 2025
Professional
17 February 2025
very long waiting times just to get someone to talk and even longer for them to go get the car back, Had a fault warning on the dash on my way home, call you immediately and still waiting on the service guy to call back , Probably easier to go els
17 February 2025
Car still in garage after almost 3 weeks because of drive train error/ running on 3/4 cylinders - awaiting final cause of problem and cost to fix.
17 February 2025
I was told I could drop my car off by 6pm the day before. Due to traffic issues I arrived at 5:58 but the service staff had already left. A sales rep did acknowledge me but was rather unhelpful so I had to leave and arrange to return the next morning
17 February 2025
disappointed disgusting experience
17 February 2025
Advisory information following health check was useful & will assist with future budgeting/service planning.
17 February 2025
The whole process of dropping off my car and picking up the curtesy car went very smoothly. The work was carried out quickly and effectively. My service representative Ewilena was very friendly and efficient.
17 February 2025
I found the experience good. She tried to get it done quickly although I expected it to be done quickly as I had arrived early so they had the car. My only issue is that I was told it hadn't been allocated a time which puzzled me!
17 February 2025
Always made to feel welcome . Any problems explained and dealt with .
15 February 2025
Good all round experience
14 February 2025
Amazing (the work, report, valet, brilliant). Spoiled by the lack of pick up/drop off. I live in the Borders and you're left to walk around in Edinburgh for 8 hours. 2 shopping, .5 lunch, so 5.5 hours of walkabout (in winter!) Was ill for days after.
13 February 2025
Well organised and without problems.
13 February 2025
Lovely pleasant staff very helpful
12 February 2025
booked car to be looked at and courtesy car and on the day I was told the booking was for another day. staff were not very polite and never admitted they have changed the booking without notifying me.courtesy car was strangely booked one day before
12 February 2025
Very happy with the service provided by Ewelina. Very personable and always kept me upto date with all aspects of the work undertaken
12 February 2025
Aa
12 February 2025
As above.
12 February 2025
They serviced my car early to help me. They kept me informed at all times.
12 February 2025
Service. Understanding of the issues. And a desire to get it right!
12 February 2025
Was phoned by the service team at Douglas Park to tell me there was a recall. Hadn't received a letter from BMW, but booked in. 35 mile drive and left car for car to find out that recall didn't apply to my car. So wasted journey.
12 February 2025
Same as above
12 February 2025
Your service advisor was so helpful and sorted my problems on the day. First class.
12 February 2025
Work carried out quickly and efficiently.
12 February 2025
Initial conversation on the phone to book the service was good with David. The booking in at reception was a very dull emotionless experience. I waited on my on my car and was told I'd be updated on progress. Not once did this happen.
12 February 2025
See above and when I wasphoned to say the car would be ready at three I arrived at about 3.20, was told the car was being cleaned, thank you by the way, and would be ready in 10 mins -i got the keys at 3.45
12 February 2025
Great repair, lovely staff and my car was cleaned afterwards.
12 February 2025
Dog friendly people.
31 January 2025
Great service throughout.
31 January 2025
Disappointed that the there wasn't the new part, which proved needed, on site. Everything else good.
08 April 2025
Derek was very helpful, not in the least bit pushy. Can thoroughly recommend.