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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
278 ratings and 136 comments received in the last 90 days.
08 June 2025
We were fortunate to have the opportunity to purchase a BMW M135 in Tanzanite Blue. We love the colour. This is the first car that I'll be sharing with my wife. Having visited Jaguar LR, Mercedes and Audi, this the first car that we both agreed on!
03 June 2025
Again, from first visit to picking up new car this was seamless process. The BMW centre was excellent, I was really impressed with hospitality and professional approach.
02 June 2025
The original anticipated timescale for collection of new car was 2 weeks, however the process took somewhat longer. I was very satisfied with the overall service provided by Megan Fortune and the Douglas Park team.
01 June 2025
As above.
30 May 2025
As above
25 May 2025
Just 1st class service from start to finish
02 May 2025
as per previous answer.
01 May 2025
Really delightful service and the service team were better at Douglas Park Edinburgh than Eastern BMW where I was before.
23 April 2025
Megan has been great from start to finish, always happy to help any questions we had and made the experience as stress free as possible.
08 April 2025
Derek was very helpful, not in the least bit pushy. Can thoroughly recommend.
07 April 2025
All staff but especially the salesman involved could not have been more friendly or attentive.
05 April 2025
It was a great experience.
31 March 2025
Derek was very friendly and courteous - clearly new about the car
28 March 2025
Mark kept me up to date on 'next steps' at all times, which was very helpful. All actions and dates were achieved seamlessly. It felt like a great partnership with Mark to achieve my goal of a new car.
28 March 2025
First class service from initial visit to collection of my vehicle.
26 March 2025
The handover of my car was stress free and enjoyable, first class service in every way from Megan Fortune, she gave a first class service.
24 March 2025
Felt that everyone involved do their utmost and more to facilitate the process
24 March 2025
Excellent service by Zaki and the team. Given different options that I'd asked for, efficient and helpful. One issue with a scratch on the car which was quickly rectified without issue. Zaki was great!
07 June 2025
The work they carried out
06 June 2025
The screen washer had jamed, so my visit was an emergency and without a prior appointment. Dealt with quite quickly.
05 June 2025
Very efficient and the work carried out in time to allow me to do things i had planned for late afternoon
04 June 2025
Courteous Efficient
04 June 2025
Ewelina from service department was very efficient and kept me informed about the car's progress through the workshop.
03 June 2025
Poor customer service
02 June 2025
My car was ready at the agreed time
01 June 2025
Everything achieved as promised
30 May 2025
No issues. Efficient and professional
28 May 2025
Additional problem raised and sorted.
28 May 2025
Staff were friendly and helpful
28 May 2025
Generally very helpful
27 May 2025
Was not given hard copy of my MOT - sure this was inn error. When I rang up to ask for it I was told I'd have to apply to online government site to get one.
27 May 2025
It was quick, friendly and so good.
26 May 2025
Accommodated all my requirements at short notice and kept me advised of the progress and any delays
26 May 2025
Availability of appointment and then courtesy cars was quite a wait, which meant an anxious time driving with the engine warning light on before it could come in.
26 May 2025
See above.
25 May 2025
Good experience
25 May 2025
Having travelled from Glasgow to Edinburgh especially for this service, it would have been an improvement if the car had been ready a little earlier.
24 May 2025
It was really good to get the video and the report. It helped ensure there were no nasty shocks and you could see any problems. It was all clearly explained.
23 May 2025
Top class
23 May 2025
I consistently have the pleasure of being assisted by Ms. Ewelina Kozikowska whenever I visit BMW for service. Her professionalism, eloquence, and clear communication are truly exceptional. I always feel confident that my BMW X3 is in the best possib
22 May 2025
Reassurance of health check which highlighted additional issues and overall confidence that all required work completed to a high standard.
22 May 2025
Repair result very high standard, colleague that dealt with me from body shop was very helpful
22 May 2025
Excellent ! , quick parts ordering with a curtesy car to help , which was very welcome . Clear next actions and conclusions - Thank you
19 May 2025
The staff were wonderful and very helpful
18 May 2025
Helpful staff.
17 May 2025
It was a smooth experience from start to finish.
15 May 2025
Excellent service your staff know how to look after customers
14 May 2025
Very good services it was in and out recall service.
13 May 2025
Good atmosphere in the showroom.
13 May 2025
Service was done within a brilliant time scale
12 May 2025
Friendly and efficient with clear communication
11 May 2025
Could have been 5 stars, but on getting home noted chipped paint on boot that I am 100% sure was not there before. Anyway, no-one will admit anything so nothing I can do
11 May 2025
Only downside being I was told the car would be valeted. It wasn't.
11 May 2025
It was a great experience
10 May 2025
He was helpful
09 May 2025
I put my car in at 9am for a recall and was told it would 3 or 4 hours.The reality was i didnt get the car that day and was told to take taxi home and get a signed receipt and submit it to the garage for settlement which i duly did.
09 May 2025
As above
07 May 2025
Well organised staff and work carried out well and on time.
07 May 2025
Tim is excellent
06 May 2025
Looked after, good communication
06 May 2025
Kept fully informed. Courtesy car provided.
06 May 2025
Could not have done any better.
05 May 2025
very satisfied - process was smooth at all times and car was ready when required
05 May 2025
The communication was poor. I was warmly welcomed by reception but it took 25 mins for a rep from servicing to speak to me and book the car in. I was told it would be ready at 4.30. I arrived in time was welcomed but it took 45 mins only to find out
05 May 2025
Good service let down by poor attention to detail
05 May 2025
Work was completed in timescale, car got a free wash, loan vehicle was excellent and staff were all friendly and service oriented
04 May 2025
Friendly and informative staff I had a small mark on the driver's seat and the valet team removed.
03 May 2025
Well looked after while in the service department. Car was also given a full valet. Under the previous dealership this was offered and attempted but standard was poor- the team at Seafield did an an excellent job and had clearly taken time.
03 May 2025
Dealt with easily and quickly
03 May 2025
Lovely helpful staff. Looked after us and kept us informed regarding car service
30 April 2025
My vehicle was serviced and handed back on time and the courtesy car provided was top end spec.
28 April 2025
Staff and service manager Thomas very helpful and very speedy process
27 April 2025
Very happy overall. My car was unfortunately a bit messy and dirty for which I apologised and it came back clean (except for boot which hasn't been touched)
26 April 2025
Ewelina, as always, gave continuous updates and cost . Friendly & professional. Provided with hot drinks while I waited , staff are always happy & polite.
24 April 2025
Communication was poor. I explained I needed the car back that day and that the battery would discharge. I wasn't told that it wouldn't be possible to complete the job that day until 5.15 by which time it was too late to make alternative plans
24 April 2025
happy with service
24 April 2025
First time dealing with Douglas Park and I have to say I was not impressed. My car is due yet another service and I'm hoping the dealership will redeem themselves.
23 April 2025
The repair took longer than expected, but work satisfactory.
23 April 2025
Staff are so friendly and helpful
23 April 2025
Was very quick. However, the steering wheel was not put back after the driver airbag recall.
19 April 2025
Service 2nd to none
19 April 2025
Very efficient
17 April 2025
Car fixed quicker and fully cleaned to a high standard. Also due to the inconvenience BMW offer of gift was well received.
17 April 2025
Everything was good, wasn't told if I needed a courtesy car i had to book in advance and that made the day a bit harder with having work. Other than that was all good
15 April 2025
While reception staff were warm and welcoming there are issues noted above concerning a simple brake fluid change, please see above.
14 April 2025
Staff couldn't be matched for service and kindness.
13 April 2025
Ewelina, my service adviser on the day could not have been more helpful. Excellent customer service.
12 April 2025
Took longer than I was told and I had a waiting appointment as unable to get about without the motability car. However, I was kept up to date by the staff member looking after me.
11 April 2025
I didn't get any updates during the day or even a phone call to tell me that my car was ready to collect. I had to call them at 5pm to find out what was happening and just managed to get to the dealer before they closed.
10 April 2025
We asked them to check one of the tyres as it was losing air. It turned out to be a puncture and they were able to repair it.
09 April 2025
everything was explained and I was updated regularly.
09 April 2025
We were guided through each stage of the process, explaining the timescales, considerations and options, with great care and attention to our needs.
09 April 2025
They weren't bothered about starting late.
08 April 2025
I was there as car needed an MOT satisfied with outcome
08 April 2025
Pleased with the customer service happy the way everything went
08 April 2025
Very due to the time quick turn around and keeping me updated onnthe status
07 April 2025
No problems on the day. Costs were as predicted. No pressure for any extras.
07 April 2025
Not quite as good as the service given when under Peter Vardy ownership. eg; not offered a coffee on arrival. Not kept quite so up to date on progress of service and when it would be complete.
05 April 2025
Best customer service I've received at any BMW service centre. The experience felt very personal and I felt valued as a customer, even though it was just for a routine service.
05 April 2025
Tricky problem solved. Updated on progress at regular intervals
05 April 2025
No long wait and everything explained
02 April 2025
Everything was clear and simple
02 April 2025
All straightforward process with no issues but the overall experience seemed less personal than Peter Vardy. Cant explain it in any detail - just different domehow.
01 April 2025
The explanations given by the member of staff who was dealing with my repair, the care taken to update me of progress and his overall manner
01 April 2025
Total lack of customer support and service.
01 April 2025
Tasks carried out as required
31 March 2025
Same as above
31 March 2025
Very friendly, professional service and great communications from Paul. Service was completed as promised and actually quicker than expected. Great service, highly recommended, thanks very much.
29 March 2025
Billy and Paul from the service dept were very helpful and kept me up to date with the progress of my car. The staff on reception were also very good.
29 March 2025
Work carried out
28 March 2025
Felt like being scammed.
28 March 2025
Easy to deal with, quick and no fuss
26 March 2025
Service was terrible. Genuinely some of the worst customer service I've experienced in my life. Wrong parts ordered, quoted price changed, no courtesy car available, and minimal contact from the rep (thomas).
25 March 2025
I had organised my appointment for the EGR cooler recall and MOT and received text confirming my appointment some weeks prior to my appointment as inrequired a courtesy car. Turned up on 18th March, I was not on the list for that day.
25 March 2025
My contact on the days was very knowledgeable and 100 % helpful
25 March 2025
The only answer I could give.
24 March 2025
Car was in for a recall that was done ,happy with that ,car to old for the app Mybmw, but a paper copy of my VHC would have been appreciated
24 March 2025
They did zero work on my car including not looking at the issue. It is rebooked for another inspection in 2 months time!
24 March 2025
Car was booked in but the work not started until after 3pm and car wasn't ready until lunch the following day as a result. Poorly planned and poor communication (see below).
24 March 2025
Good service, nice people
23 March 2025
They provided useful information re the take over from Peter Vardy & reassurance,
23 March 2025
My issues were resolved.
23 March 2025
Comment ??
22 March 2025
Quoted 90 min for tyre and MOT, so decided to stay local. Phone call an hour later with wrong tire delivered. Returned to dealership, other issues then mentioned. In the end, lasted 5 hrs despite always being told less than an hr wait so wasted day.
20 March 2025
The service was very personal and the staff were very attentive
20 March 2025
The work was carried out on the timescale agreed. It was like being on a conveyorbelt Talked to a receptionist Take seat. They go away to talk to someone. They come back. you need to wait someone with you. Offered a drink moved to the next step.
19 March 2025
Called 3 weeks prior to Mot and service however could not get appointment until day before MOT due, failed due tyre , as a result car was in for 4 days with no communication and no one answering calls. Very unlikely to use this garage again.
19 March 2025
Thomas the service rep was very friendly, very communciative and made it a great service and experience. He was excellent.
18 March 2025
Very satisfied,
18 March 2025
Servicing department were not able to resolve issue I had with my vehicle. Felt there was little effort to try to find the cause. Reception staff were very friendly and attentive which was the positive.
18 March 2025
Apart from the receptionist who was helpfully, i didn't find the Douglas Park Edinburgh up to the previous standard. No communication that car was ready, and no complementary wash and clean with MOT.
17 March 2025
Friendly receptionist and friendly, efficient and knowledgeable service staff member, Ewelina.
16 March 2025
The young lad I dealt with was polite and so helpful
15 March 2025
You feel valued. All employees very friendly and helpful
14 March 2025
Young man dealing with very curteous
08 June 2025
Derek the sales executive was helpful in the selling of our old car and the buying off our new car, he did have a issue trying to add my profile to the new car but he persevered with it until he got it connected.