About Your Local BMW Retailer | Douglas Park Edinburgh

0131 573 8718

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

241 ratings and 122 comments received in the last 90 days.

24 June 2025

As above

19 June 2025

Everything went smoothly

09 June 2025

Great service from Jonathan at Douglas Park, Seafield. From initial discussions to delivery was very easy to deal with and gained my trust straight away - a pleasure to meet him and very knowledgeable about the process and the car. 10 out 10.

08 June 2025

Derek the sales executive was helpful in the selling of our old car and the buying off our new car, he did have a issue trying to add my profile to the new car but he persevered with it until he got it connected.

08 June 2025

We were fortunate to have the opportunity to purchase a BMW M135 in Tanzanite Blue. We love the colour. This is the first car that I'll be sharing with my wife. Having visited Jaguar LR, Mercedes and Audi, this the first car that we both agreed on!

03 June 2025

Again, from first visit to picking up new car this was seamless process. The BMW centre was excellent, I was really impressed with hospitality and professional approach.

02 June 2025

The original anticipated timescale for collection of new car was 2 weeks, however the process took somewhat longer. I was very satisfied with the overall service provided by Megan Fortune and the Douglas Park team.

01 June 2025

As above.

30 May 2025

As above

25 May 2025

Just 1st class service from start to finish

See all reviews

02 May 2025

as per previous answer.

01 May 2025

Really delightful service and the service team were better at Douglas Park Edinburgh than Eastern BMW where I was before.

23 April 2025

Megan has been great from start to finish, always happy to help any questions we had and made the experience as stress free as possible.

08 April 2025

Derek was very helpful, not in the least bit pushy. Can thoroughly recommend.

02 July 2025

Slight problem with booking office. When I called to inform a small change to arrangement the contact was OOO and there was no alternative contact. Your service officer however sorted it all on the day.

01 July 2025

Fast, effective and very courteous customer service.

01 July 2025

Great service and care.

01 July 2025

No complaints

30 June 2025

Ewelina was my service adviser and she was great, so friendly and kept me updated on progress. She arranged a courtesy car for me with no problem. Just a great experience.

26 June 2025

Easy to deal with

24 June 2025

Straight forward in and out

24 June 2025

as above

23 June 2025

They are efficient, reliable, quick and friendly.

23 June 2025

All very efficient

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22 June 2025

Could not hear the video link of the recent inspection properly as background music in workshop was too loud. I was given the data later on the repairs by Ewalina and an explanation. Reception staff very good.

22 June 2025

Service rep Ewelina very helpful and reassuring. Car was booked in for a waiting service which hadnt been noted but Ewelina organised it at check in, and car was ready very promptly.

21 June 2025

Organised for me on arrival and good courtesy car provided

21 June 2025

Always kept us in the loop, friendly knowledgeable staff.

19 June 2025

Lovely people and faultless service.

19 June 2025

Completely satisfied. Staff on the desk were very helpful, the waiting area is comfortable and the showroom is spotless. I also received excellent communication and service from Thomas and Billy.

17 June 2025

Again made to feel very welcome

16 June 2025

Health check given and video sent on

16 June 2025

vehicle returned fully valeted, MOT completed and recommendations carried out

16 June 2025

Car was serviced appropriately and staff were communicative

16 June 2025

Service provided did what it was supposed to do although do not check personally whether brake fluid has been changed!

16 June 2025

Received a good efficient service, was always kept up to date with what was happening and I really like the video provided too

13 June 2025

Only grumble is that it appears over previous servicing's with Peter Vardy ( effectively the exact same site) all servicing records were lost. No real way to recover.

12 June 2025

Work carried out successfully and in good time

11 June 2025

Douglas Park have not offered any compensation for my car taking 9 days so far and charged £100 more than kwik fit to replace 2 front tyres.

11 June 2025

Excellent communication, polite and helpful staff and good service.

11 June 2025

Delayed completion

11 June 2025

See above

10 June 2025

Helpful and quick

07 June 2025

The work they carried out

06 June 2025

The screen washer had jamed, so my visit was an emergency and without a prior appointment. Dealt with quite quickly.

05 June 2025

Very efficient and the work carried out in time to allow me to do things i had planned for late afternoon

04 June 2025

Courteous Efficient

04 June 2025

Ewelina from service department was very efficient and kept me informed about the car's progress through the workshop.

03 June 2025

Poor customer service

02 June 2025

My car was ready at the agreed time

01 June 2025

Everything achieved as promised

30 May 2025

No issues. Efficient and professional

28 May 2025

Additional problem raised and sorted.

28 May 2025

Staff were friendly and helpful

28 May 2025

Generally very helpful

27 May 2025

Was not given hard copy of my MOT - sure this was inn error. When I rang up to ask for it I was told I'd have to apply to online government site to get one.

27 May 2025

It was quick, friendly and so good.

26 May 2025

Accommodated all my requirements at short notice and kept me advised of the progress and any delays

26 May 2025

Availability of appointment and then courtesy cars was quite a wait, which meant an anxious time driving with the engine warning light on before it could come in.

26 May 2025

See above.

25 May 2025

Good experience

25 May 2025

Having travelled from Glasgow to Edinburgh especially for this service, it would have been an improvement if the car had been ready a little earlier.

24 May 2025

It was really good to get the video and the report. It helped ensure there were no nasty shocks and you could see any problems. It was all clearly explained.

23 May 2025

Top class

23 May 2025

I consistently have the pleasure of being assisted by Ms. Ewelina Kozikowska whenever I visit BMW for service. Her professionalism, eloquence, and clear communication are truly exceptional. I always feel confident that my BMW X3 is in the best possib

22 May 2025

Reassurance of health check which highlighted additional issues and overall confidence that all required work completed to a high standard.

22 May 2025

Repair result very high standard, colleague that dealt with me from body shop was very helpful

22 May 2025

Excellent ! , quick parts ordering with a curtesy car to help , which was very welcome . Clear next actions and conclusions - Thank you

19 May 2025

The staff were wonderful and very helpful

18 May 2025

Helpful staff.

17 May 2025

It was a smooth experience from start to finish.

15 May 2025

Excellent service your staff know how to look after customers

14 May 2025

Very good services it was in and out recall service.

13 May 2025

Good atmosphere in the showroom.

13 May 2025

Service was done within a brilliant time scale

12 May 2025

Friendly and efficient with clear communication

11 May 2025

Could have been 5 stars, but on getting home noted chipped paint on boot that I am 100% sure was not there before. Anyway, no-one will admit anything so nothing I can do

11 May 2025

Only downside being I was told the car would be valeted. It wasn't.

11 May 2025

It was a great experience

10 May 2025

He was helpful

09 May 2025

I put my car in at 9am for a recall and was told it would 3 or 4 hours.The reality was i didnt get the car that day and was told to take taxi home and get a signed receipt and submit it to the garage for settlement which i duly did.

09 May 2025

As above

07 May 2025

Well organised staff and work carried out well and on time.

07 May 2025

Tim is excellent

06 May 2025

Looked after, good communication

06 May 2025

Kept fully informed. Courtesy car provided.

06 May 2025

Could not have done any better.

05 May 2025

very satisfied - process was smooth at all times and car was ready when required

05 May 2025

The communication was poor. I was warmly welcomed by reception but it took 25 mins for a rep from servicing to speak to me and book the car in. I was told it would be ready at 4.30. I arrived in time was welcomed but it took 45 mins only to find out

05 May 2025

Good service let down by poor attention to detail

05 May 2025

Work was completed in timescale, car got a free wash, loan vehicle was excellent and staff were all friendly and service oriented

04 May 2025

Friendly and informative staff I had a small mark on the driver's seat and the valet team removed.

03 May 2025

Well looked after while in the service department. Car was also given a full valet. Under the previous dealership this was offered and attempted but standard was poor- the team at Seafield did an an excellent job and had clearly taken time.

03 May 2025

Dealt with easily and quickly

03 May 2025

Lovely helpful staff. Looked after us and kept us informed regarding car service

30 April 2025

My vehicle was serviced and handed back on time and the courtesy car provided was top end spec.

28 April 2025

Staff and service manager Thomas very helpful and very speedy process

27 April 2025

Very happy overall. My car was unfortunately a bit messy and dirty for which I apologised and it came back clean (except for boot which hasn't been touched)

26 April 2025

Ewelina, as always, gave continuous updates and cost . Friendly & professional. Provided with hot drinks while I waited , staff are always happy & polite.

25 April 2025

it was good but was told i was going to get my car washed as complementary service but never happened

24 April 2025

Communication was poor. I explained I needed the car back that day and that the battery would discharge. I wasn't told that it wouldn't be possible to complete the job that day until 5.15 by which time it was too late to make alternative plans

24 April 2025

First time dealing with Douglas Park and I have to say I was not impressed. My car is due yet another service and I'm hoping the dealership will redeem themselves.

24 April 2025

happy with service

23 April 2025

Was very quick. However, the steering wheel was not put back after the driver airbag recall.

23 April 2025

The repair took longer than expected, but work satisfactory.

23 April 2025

Staff are so friendly and helpful

19 April 2025

Very efficient

19 April 2025

Service 2nd to none

17 April 2025

Everything was good, wasn't told if I needed a courtesy car i had to book in advance and that made the day a bit harder with having work. Other than that was all good

17 April 2025

Car fixed quicker and fully cleaned to a high standard. Also due to the inconvenience BMW offer of gift was well received.

15 April 2025

While reception staff were warm and welcoming there are issues noted above concerning a simple brake fluid change, please see above.

14 April 2025

Staff couldn't be matched for service and kindness.

13 April 2025

Ewelina, my service adviser on the day could not have been more helpful. Excellent customer service.

12 April 2025

Took longer than I was told and I had a waiting appointment as unable to get about without the motability car. However, I was kept up to date by the staff member looking after me.

11 April 2025

I didn't get any updates during the day or even a phone call to tell me that my car was ready to collect. I had to call them at 5pm to find out what was happening and just managed to get to the dealer before they closed.

10 April 2025

We asked them to check one of the tyres as it was losing air. It turned out to be a puncture and they were able to repair it.

09 April 2025

everything was explained and I was updated regularly.

09 April 2025

We were guided through each stage of the process, explaining the timescales, considerations and options, with great care and attention to our needs.

09 April 2025

They weren't bothered about starting late.

08 April 2025

Very due to the time quick turn around and keeping me updated onnthe status

08 April 2025

I was there as car needed an MOT satisfied with outcome

08 April 2025

Pleased with the customer service happy the way everything went

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