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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
282 ratings and 152 comments received in the last 90 days.
05 March 2025
Very hospitable and friendly and knowledgeable service
28 February 2025
Great service by Megan
26 February 2025
Process was let down by systems failure which meant i was unable to drive away my new car on the day. It was then delivered to me the following day. Disappointing as service had been excellent up until then.
25 February 2025
All items dealt with efficiently
24 February 2025
Sales person, Mark Gardner was exceptional. He made the whole experience very easy and I felt very comfortable.
18 February 2025
As above. Communication is key and that was brilliant.
09 February 2025
Jonathan was friendly and polite, had great conversation from one BMW M fanatic to another, I enjoyed looking around some of the other vehicles on site. and the 'M the most powerful letter in the world' sign in the showroom was brilliant!
04 February 2025
The whole process was painless and quick.
17 January 2025
Salesman was outstanding and very polite
12 January 2025
First class service from Derek from start to finish, nothing was a problem. Keep me up to date with all stages and organised a test drive quickly.
28 December 2024
We did not go to centre but car was delivered to us which we appreciated
25 December 2024
all questions answered and car was immaculate and derek hepled me set up car and do download.
16 December 2024
A smooth and seamless transaction
09 March 2025
I was completely satisfied with the service I received
09 March 2025
I was very satisfied with the service experience from Thomas who I dealt with, he explained everything clearly and was very polite and welcoming.
09 March 2025
Same answer as previous. All good from the reception to the person assigned to look after me.
09 March 2025
Respite raising issue with appointment and engaging with manager face to face and in email.... still waiting on a satisfactory response or any email back.... other than a statement that .y calls cannot be traced for reviewing..,.
08 March 2025
Service delivered at very professional level with no hassle Courtesy car was provided on the day of service carry out so my spouse was happy and could stay on the road
07 March 2025
As above and the valet service was poorly done.
07 March 2025
Although the repair to my central locking could not be completed successfully the communication and access to technicians was excellent. My car was in for a week while I was in Spain and at every decision point I had all the information I required.
07 March 2025
Billy sorted me out a car so.i could get myself to work
07 March 2025
I was very well looked after.
06 March 2025
Poor
05 March 2025
Service was good was car was rebooked
05 March 2025
As previous answer
05 March 2025
Very satisfied . The service staff in situ are all well trained in the car industry.
05 March 2025
Not happy with 2 week delay in receiving parts for recall.
04 March 2025
The promised outcome did not happen. During 3 hours on site the status update had to be requested. No solution was suggested.
04 March 2025
Completely satisfied. Good communications.
04 March 2025
It was a shambles from start to finish. There was practically no communication. When Paul phoned to say the car was ready I made the one hour & a half journey to the garage to be told the car wasn't ready. They had called the wrong customer!
04 March 2025
Again very quick service
04 March 2025
See above.
04 March 2025
Although my car was in the garage for a week waiting on getting connected to bmw technical to sort out the update failure and then waiting for a spare part, I was kept updated by Shaun as to the progress of the repair.
04 March 2025
Car was cleaned as part of the service. Staff are generally pleasant.
04 March 2025
No problems
04 March 2025
Polite, professional and friendly service.
01 March 2025
Very satisfied. Shaun was very helpful.
28 February 2025
Tech resolved the issue which had plagued my ownership since day one. Peter Vardy tried multiple times but couldn't fix it, first visit in and it was solved while doing the service. Very pleased!!
27 February 2025
I give them credit for keeping me well informed of developments.
27 February 2025
Mainly down to Ewelina who was very professional and helpful . Car was v clean on picking up as well
27 February 2025
Everything OK with my visit
24 February 2025
Work carried out in a professional manner within allotted time
23 February 2025
Everything went as it should from their initial contact by phone regarding my recall to the assistance from service staff when dropping off and collecting my car
23 February 2025
Car was not returned the same day.
22 February 2025
I was looked after by the dealership.
19 February 2025
easy handover
19 February 2025
An easy and stress free experience from start to finish
18 February 2025
1st class service from Ewelina, great communication from booking to collection of the vehicle.
18 February 2025
Extremely satisfied. Staff were very pleasant and courteous. The lady who took care of me was very friendly and helpful.
18 February 2025
Great service and staff are very helpful
18 February 2025
Easy to contact
17 February 2025
A high level of service, as I would expect for the level of cost.
17 February 2025
disappointed disgusting experience
17 February 2025
Advisory information following health check was useful & will assist with future budgeting/service planning.
17 February 2025
The whole process of dropping off my car and picking up the curtesy car went very smoothly. The work was carried out quickly and effectively. My service representative Ewilena was very friendly and efficient.
17 February 2025
I found the experience good. She tried to get it done quickly although I expected it to be done quickly as I had arrived early so they had the car. My only issue is that I was told it hadn't been allocated a time which puzzled me!
17 February 2025
Always made to feel welcome . Any problems explained and dealt with .
17 February 2025
Car still in garage after almost 3 weeks because of drive train error/ running on 3/4 cylinders - awaiting final cause of problem and cost to fix.
17 February 2025
very long waiting times just to get someone to talk and even longer for them to go get the car back, Had a fault warning on the dash on my way home, call you immediately and still waiting on the service guy to call back , Probably easier to go els
17 February 2025
Professional
17 February 2025
I had a problem as my car was under a service plan with the last dealer (Peter Vardy) and they could not find any note of this on their system. I had to pay and they told me to message them to get reimbursed when I found the paperwork. I have emailed
17 February 2025
I did ask for the cost of the future work to be sent and the person I spoke to said he would arrange as Victoria was on her lunch break but this message doesn't seem to have been passed on. Victoria has now sent this.
17 February 2025
I was told I could drop my car off by 6pm the day before. Due to traffic issues I arrived at 5:58 but the service staff had already left. A sales rep did acknowledge me but was rather unhelpful so I had to leave and arrange to return the next morning
17 February 2025
Everything handled pleasantly and efficiently.
15 February 2025
Good all round experience
14 February 2025
Amazing (the work, report, valet, brilliant). Spoiled by the lack of pick up/drop off. I live in the Borders and you're left to walk around in Edinburgh for 8 hours. 2 shopping, .5 lunch, so 5.5 hours of walkabout (in winter!) Was ill for days after.
13 February 2025
Well organised and without problems.
13 February 2025
Lovely pleasant staff very helpful
12 February 2025
booked car to be looked at and courtesy car and on the day I was told the booking was for another day. staff were not very polite and never admitted they have changed the booking without notifying me.courtesy car was strangely booked one day before
12 February 2025
Very happy with the service provided by Ewelina. Very personable and always kept me upto date with all aspects of the work undertaken
12 February 2025
Aa
12 February 2025
As above.
12 February 2025
They serviced my car early to help me. They kept me informed at all times.
12 February 2025
Service. Understanding of the issues. And a desire to get it right!
12 February 2025
Was phoned by the service team at Douglas Park to tell me there was a recall. Hadn't received a letter from BMW, but booked in. 35 mile drive and left car for car to find out that recall didn't apply to my car. So wasted journey.
12 February 2025
Same as above
12 February 2025
Your service advisor was so helpful and sorted my problems on the day. First class.
12 February 2025
Work carried out quickly and efficiently.
12 February 2025
Initial conversation on the phone to book the service was good with David. The booking in at reception was a very dull emotionless experience. I waited on my on my car and was told I'd be updated on progress. Not once did this happen.
12 February 2025
See above and when I wasphoned to say the car would be ready at three I arrived at about 3.20, was told the car was being cleaned, thank you by the way, and would be ready in 10 mins -i got the keys at 3.45
12 February 2025
Great repair, lovely staff and my car was cleaned afterwards.
12 February 2025
Dog friendly people.
31 January 2025
Great service throughout.
31 January 2025
Disappointed that the there wasn't the new part, which proved needed, on site. Everything else good.
30 January 2025
as per question 1 response
29 January 2025
Was treated with respect.
28 January 2025
A member of the service team fully informed me of what needed to be done and the price etc. Usually in the past during the service I was sent a video link from the mechanic who gave a running report and visual of any wear and tear, brake. None?
25 January 2025
Absolutely appalling service. Called at 3 in the afternoon to say they have checked the problem and need to order the part. It was booked in for a replacement part not a check. Beyond incompetence
23 January 2025
In the past when I brought my car for service, I would get a detailed Health Check report on the condition of the vehicle. This time it wasn't provided as the new owners (Douglas Park) don't provide it. It would be still good to have one.
23 January 2025
Excellent
21 January 2025
Explained what i wanted done with my tyre swap and it was dealt with very quickly.
21 January 2025
Pleasantly welcomed and looked after and vehicle serviced on time and within the timescale advised and budget
21 January 2025
Straightforward experience, although i must thank Douglas Park for allocating a discount voucher to my invoice! much appreciated!
20 January 2025
Everything was ready and organised on my arrival and when I left.
20 January 2025
Very good experience although it's very sad that they have stopped the car pickup service which was extremely useful to me
20 January 2025
Paul arranged for the items I requested to be checked by the maintenance team and confirmed the findings once it had been reviewed- offering solutions/ explanations
19 January 2025
Megan's service was brilliant. No idea that I was going to buy a BMW but Megan ensured I did. She was professional, very knowledgeable, passionate about BMW and most importantly friendly. A pushy salesperson would have turned me away.
19 January 2025
Please get your staff coats. It was freezing outside and felt bad they were in the cold. Your staff are doing a good job
18 January 2025
Staff are excellent. Thomas Neville is a credit to Douglas Park.
18 January 2025
Work was ok .Labour charges extortionate
17 January 2025
Service was fine but the awkwardness of having to to a garage to update a map because my car is old wasn't good
17 January 2025
All nice and easy
17 January 2025
Couldn't fault the service.
17 January 2025
Car failed MOT on fuel leak and tower electrics. Douglas Park retained the car to fix the fuel leak but not the electrical issue as the towbar had been fitted privately.
16 January 2025
Horrible service. Lied to. Argumentative and disrespectful manager. Ignored emails. Still don't have the second key to my vehicle. Multiple broken parts of vehicle on sale.
15 January 2025
The care and attention given by the reception staff / servicing teams
14 January 2025
Was disappointed to find that the guest wifi was not available. Also the video of the routine check on the car was not available for me to see. Usually you receive a report on the general check over of your car, i always found this useful.
14 January 2025
Car was in for standard service and MOT. Works carried out as expected and service garage kept me well informed. There was some minor admin issues due to change of ownership from Peter Vardy to Douglas Park
13 January 2025
Timeous and courteous
12 January 2025
KEPT UP TO DATE AS REPAIRS PROGRESSED
10 January 2025
Helpful and efficient
08 January 2025
I booked in for certain time and was told how long job would take so was able to wait in showroom till car was ready
05 January 2025
Very pleasant welcome
03 January 2025
Everything done as requested & job completed within 2 hours
03 January 2025
Treatment and updates
01 January 2025
I was seen by Jordan and Shaun both who looked after me very well, I've never had that kind of service before. Neither were pushy and both very helpful. Jordan sorted me out with a car while my car was in having work done.
30 December 2024
Everything done on time and staff were all very nice and efficient
29 December 2024
It was a easy drop off and the pickup was flawless.
28 December 2024
.
28 December 2024
All staff I met or dealt with were very professional and courteous
26 December 2024
Refused to escalate the back order - no urgency
26 December 2024
Very pleased with the work done
26 December 2024
Good communication. Staff were very polite. Car was washed and clean when I collected it.
26 December 2024
Booked in for MOT but an MOT plus a service was done without my permission and had to pay this afterwards. Car was cleaned but had a unpleasant smell inside as though old rags were used to clean the seats.
26 December 2024
Again excellent service
25 December 2024
To be told that a set of windscreen wipers would cost £69 to replace, unbelievable! It cost me £18 to buy a set of wipers and about 2 minutes to fit them.. Where is the justification for the price quoted?
25 December 2024
car returned in good order
25 December 2024
Hassle free and staff are very helpful and keep you updated at all times
24 December 2024
Wasted my time
24 December 2024
Everything is always straightforward and the team always go above and beyond. There was an issue with paying for the fuel clean which was generously and emphatically handled by the team. Thank you.
24 December 2024
On time, well explained and courteous service.
24 December 2024
Information from staff about the car
23 December 2024
No problems experienced.
22 December 2024
Friendly, courteous staff. Very accommodating. Managed fit my car in at short notice.
22 December 2024
All queries and questions answered satisfactorily
22 December 2024
All done smoothly and in a very good way.
21 December 2024
Everything worked well
21 December 2024
Fast, efficient service
18 December 2024
The car valeting was not great
18 December 2024
The service experience was absolutely horrible this time around. I usually have good experience every year but this time I literally had to chase the service advisor at the end of every day just to get an update on the car.
18 December 2024
Uncomplicated booking service. Car serviced in timescale notified. Excellent facilities whist waiting for car. Staff knowledgeable and courteous.
18 December 2024
I asked if car could be ready by 4pm and was actually ready at 3:30. Everything done as expected and car had a very thorough clean ?? All staff very friendly and helpful. My daughter was delighted with hot chocolate and a Christmas selection pack!
18 December 2024
No issues at all, very professional and friendly staff.
17 December 2024
Very efficient am pleased with the service I received
17 December 2024
And previous noteso
16 December 2024
I don't know why the car has to be there all day
16 December 2024
No courtesy car available even though its part of the agreement , this caused me a lot of inconvenience. I would like to say thanks to Ewelina at@Peter vardy BMW Seafield Edinburgh for her effort to get my car serviced the next few days.
16 December 2024
Efficient, friendly service. Immaculate premises
16 December 2024
The experiance left a lot to be desired as I mentioned when I booked my car in the trim on the gear ever had broken and asked for it to be looked at and I was going to be charged £1300 for it to be replaced by then escalated the issue under warranty
15 December 2024
All work done on time. Pleasant service.
15 December 2024
Ewelina was very helpful and professional. Got the job done with utmost care.communication was timely and informativeThe reception staff was just poor. The blonde girl was unprofessional and rude.Could write an essay how disappointed I was. Poor!
09 March 2025
Jason spent a lot of time with us to ensure we got exactly what we wanted without being pushy. He kept us informed throughout the process