OUR CUSTOMER REVIEWS
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4.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
302 ratings and 201 comments received in the last 90 days.
03 October 2026
Neutral
03 October 2026
Johnathan Kid was attentative and helped from minute 1
03 October 2026
Dealt with all my problems, apart from insurance cover.
02 October 2026
The test drive and sales process were easy and without pressure. The sales advisor was in touch to progress the sale as needed and had the car ready for pick up, mindful of my time constraints. Overall, a great experience.
02 October 2026
great service seamless
30 September 2026
Excellent service from the first showroom visit through to delivery. Ethan ably assisted in developing a X3 specification totally in-line with my requirements. Recently received, he spent considerable time explaining its features.
30 September 2026
From 1st contact to final handshake, Jonathan was courteous and professional.
25 September 2026
Everything was very smooth and quick.
24 September 2026
Our salesman, Ameen, was fantastic. He kept us up to date with all developments and always called when he said he would.
23 September 2026
Staff very welcoming, helpful and courteous.
19 September 2026
Colin Little was excellent throughout, responsive, transparent about pricing, and sorted everything (badges, paint protection, registration) ahead of collection. The car was ready and full comprehensive handover provided. Would happily recommend.
15 September 2026
The experience during the sales process was excellent. Anastasia and Jonathan were really helpful. However I've been delivered a brand new car with defects. And since handover I've had to chase the dealer over things on 3 separate occasions.
13 September 2026
Service r eceiv3d form staff was excellent from start of car purchase to its delivery
03 September 2026
We were only there to get our car serviced but after a quick chat with Jonathan Kidd, we decided to buy a 330e Touring. Excellent sales and customer service as usual. Been buying our cars from you / Peter Vardy for 23 years. Wouldn't go anywhere else
03 September 2026
Car was 2 months late then had to negotiate price again as my trade in devalued more than expected. I had to pay more that agreed deal in Apr. No "gifts" provided for the purchase (was done previously) and no full tank of fuel.
30 August 2026
The process was quick, easy and friendly. My previous car was stolen and I was quite upset but the team took all of the hassle out of the purchase process and made it a pleasure.
07 August 2026
Continue to pay old car finance!
04 August 2026
Expert help and knowledge from Colin
04 August 2026
There was no pushing me into buying the car staff where very good very professional
31 July 2026
From start to finish Ethan Banks and his colleagues gave us very good service and we felt welcome with no pressure. Which encouraged us to make the purchase. After sales care offered too. Thank you Ethan
31 July 2026
Overall engagement a challenge, communication poor, car not ready as expected, signing documents a challenge. 3 hours in showroom to collect car. Fed back to branch manager, and currently seeking compensation.
28 July 2026
The entire process was smooth, professional, and stress-free from start to finish. A special thank you to my sales advisor, Jordan Singh, who was outstanding throughout. Jordan was knowledgeable, friendly, and always available to answer my questions
16 July 2026
Poor, misleading and ambiguous communications from the sales personnel involved throughout and after the process that seriously undermined the experience that should have been positive.
15 July 2026
Very attentive service and will happily recommend, we will personally return for future business.
08 October 2026
Lovely staff
08 October 2026
Communication was good, video report was helpful. Waiting time for adviser too long both at drop off and collection. At drop off I was told my advisor was held up with another customer. But I was the first customer in after the doors were unlocked
08 October 2026
Molly was extremely helpful in keeping me informed of the work and costs.
07 October 2026
Polite efficient and conscientious
07 October 2026
Connaire was very helpful.
06 October 2026
Not pleased . Kept waiting from 3.50 till 5 pm sitting . I was told 3.30 pick up . Furious as I had asked for 3pm and accepted because of new tyres there would be a slight delay . People arrived after me and were gone with cars immediately.
06 October 2026
Good customer service start to finish.
06 October 2026
Fairly standard service from mildly disinterested staff
05 October 2026
From arrival at reception to meet and greet from the service dept. Very welcoming indeed. The lady from the service dept. was knowledgeable and and advisable as well.
05 October 2026
Had to wait almost 2hours but I was glad that I had popped into garage
04 October 2026
Work carried out as required with no complications.
04 October 2026
Terrible experience. Website opening times are a lie. Staff are not helpful. Prices are way too high. No communication from staff about what's going on. Will not be back.
04 October 2026
Well informed by staff Job done efficiently and well
02 October 2026
Issues with my vehicle promised manager would call me but no one has bothered
01 October 2026
Excellent service from start to completion. however would have been nice to be shown where the car was parked as had to locate myself
30 September 2026
kept informed of progress and completed ahead of estimated time
30 September 2026
My service experience was excellent. First communications were excellent and on arriving I was well looked after and work done on my car done to an excellent standard.
29 September 2026
Excellent service. The airbag recall was handled smoothly, and I was pleasantly surprised that the team also checked my car, cleaned the interior, and washed it. Really appreciated the extra care!
29 September 2026
Was very efficient and good communication
29 September 2026
All went with no hassle. Professionally
29 September 2026
Great service from the team especially Molly
29 September 2026
Great customer service and prompt work
29 September 2026
Glue on dashboard. Managed to get most of it off.
28 September 2026
On time for work completed
28 September 2026
Unable to complete activities promised as people have left. On pick up car not parked where requested.
28 September 2026
Excellent care and service all round
28 September 2026
The time it takes to get seen by the service dept is very slow. I know people may have things to do but handing a car over for a service shouldn't take 30 mins.
28 September 2026
Excellent staff - efficient and accommodating
27 September 2026
Very polite and professional front of office staff.
26 September 2026
I bought a used BMW i5 from the dealer, service was great. I was assisted by Sales representative Anastasia who was very thorough with everything.
26 September 2026
Staff were pleasant to talk to and very helpful
26 September 2026
Great service
25 September 2026
The work was done it seems and the cleaning of the car was excellent
24 September 2026
Excellent work and service.
23 September 2026
Lauren was excellent throughout, keeping me informed and arranging a discussion with the service engineer about an advisory issue.
23 September 2026
Attentive to detail Listening Empathy
23 September 2026
Excellent service and was kept up to date by Molly every step of the way
22 September 2026
Friendly, attentive staff and efficient service. Always well looked after.
21 September 2026
Excellent and friendly service
20 September 2026
The whole experience is great - booking the service, collecting my car and returning it all done spot on.
20 September 2026
Technicians kept us updated throughout and Ewelina was fantastic as always! She booked my appointment, checked me in in the day and was professional, knowledgeable, attentive and friendly throughout. A wonderful young lady and a credit to BMW!
18 September 2026
Always great service from BMW
18 September 2026
The whole experience went without a hitch, easy drop off and collection, really speedy turnaround (had been informed it was being worked on before I'd got home) and all work required was as described.
17 September 2026
Car issue was rectified under warranty as expected. Service and communication was exceptional.
16 September 2026
Professional, efficient service and good courtesy car cover.
16 September 2026
All ran smoothly
16 September 2026
When I handed in my car I was met by Molly who was very friendly and efficient, she explained what would happen during the day and kept in touch with me throughout the day.
15 September 2026
Expected when arrived, dealt with promptly, invoice as anticipated, work completed as envisaged.
15 September 2026
The service was done fast and efficiently with no drama
15 September 2026
The team were very helpful and tried their utmost to solve an intermittent fault. Whilst it couldn't be resolved they offered a follow up solution and the car will be collected next week for another attempt at a fix.
15 September 2026
Hassle free service great job
15 September 2026
Work done on time with communication throughout
14 September 2026
It was a waiting appointment and was completed ahead of schedule. The customer service was exceptional. Polite, efficient and top class.
13 September 2026
Excellent service as always
13 September 2026
The garage personnel and the work completed was good. A query about tne platinum card I have remains unanswered. The cost of the major service was very expensive. Wont be using a BMW dealer again for any service.
13 September 2026
Good service
11 September 2026
easy booking process and clear communication as car went through workshop
08 September 2026
Very well looked after by Kimberly in the service department, kept me fully informed of progress.
08 September 2026
Efficient service although this is expected.
08 September 2026
Ewelina was a great representative for BMW.
08 September 2026
polite, professional , informed
08 September 2026
From the prompt start to the MOT & the follow up detailing the two critical repairs + the 3 advisory actions was very reassuring. The decision to proceed with the immediate (2) repairs was easy to give following the clear report on the portal.
07 September 2026
Easy drop off / checkin
07 September 2026
Friendly and efficient.
06 September 2026
The agent was outstanding - friendly, helpful and rfficient
06 September 2026
Ewelina was very helpful and communicative.
06 September 2026
All went as expected including timings
05 September 2026
Ready for me on arrival, work programme as anticipated, completed on time.
05 September 2026
Everything was good: check in, polite and helpful staff, good communications, car cleaned, hoovered and brought to door of centre.
05 September 2026
Everything was efficiently handled
05 September 2026
Molly was really understanding and polite. Understood the issue and was really helpful during our telephone exchanges. I felt valued.
04 September 2026
Car was in for a recall was done in the time scale that I was told.
03 September 2026
Thought the service advisor Kimberly and the young technician Dylan were very helpful.
03 September 2026
Booking was very easy. My service took exactly the time I was told it would and I was updated regularly. I was particularly impressed with the staff, I did notice a change since my last service, very friendly and professional.
03 September 2026
A welcome reception and then an explanation of what was going to happen. All useful.
02 September 2026
No car 4days ?? We live 2 miles from a town no buses, 25th aug car supplied , had to be returned 27th , 2 mile walk then train, bus lift home did reverse on 31st to be told supplied broken brake Car hire supplied 1 hour back returned 2nd sept 1 hr
02 September 2026
Great service from start to finish, recovery from my home address, repairs completed under warranty and kept informed and updated from BMW during whole process.
02 September 2026
The service manager that met me handled the service from start to end (it was a safety recall). The work was carried out promptly and I was even offered a car wash. I had a few technical questions which were answered clearly
01 September 2026
Once we got over the obstacle of them agreeing to pick up my car from my home address everything went like clockwork.
01 September 2026
Everyone was very responsive and my car was booked in promptly with clear instructions which made life easy
01 September 2026
Connor was excellent.
01 September 2026
Clear friendly communication
31 August 2026
Simple service carried out, all went well.
31 August 2026
Video of the underneath of car was very clear and slowly done so i could follow it
31 August 2026
Collection, service and return of car to home address carried out with efficiency and professionalism. Excellent contact with 'Molly' who kept me fully informed on progress and costs.
31 August 2026
Quick turnaround in repair and kept well informed.
30 August 2026
The service advisor Kimberley is very professional and attentive. She is polite and explained clearly my car's issues. She deserves 5 stars review.
30 August 2026
Reasonably priced, and communication was exceptionally good.
30 August 2026
I was booked for a fast lane service so I thought I'd get the car back in 90 minutes. However it took about 3.5 hours without any extra work or problems and completely messed up my day.
29 August 2026
Molly was so helpful and welcoming me into the garage
28 August 2026
Took a little longer than expected
28 August 2026
Impressed with fast and efficient service, and liked the car wash and vacuum
27 August 2026
Very nice receptionist and service engineer made very welcome
27 August 2026
Everything went very smoothly
26 August 2026
Completely satisfied with the service provided
26 August 2026
Accepted car on very short notice. Hd issue with booking but still took in the vehicle. Fast service
26 August 2026
All work was carried out as requested and completed promptly, notified of progress and when car ready.
25 August 2026
From the moment I stepped into the BMW show room I was greeted with-sincerity and a smile. Showed where to go Service department very good Good updates via phone on vehicle progress Very pleased with customer service from start to finish.
25 August 2026
Ewelina was fantastic and communicated clearly.
25 August 2026
Very satisfactory work done. Specially the person who i handed over the car keys for work i am sure of his name but he was so professional and very kind person i appreciate his help alot. Thanks alot BMW
25 August 2026
Spot on service and comms for airbag recall even though not been a customer of Douglas Park, but had been of Peter Vardy some years ago
24 August 2026
Friendly service was kept up to date all the time and explained everything very thoroughly.
24 August 2026
First class service - kept informed throughout and provided with an outstanding courtesy car .
24 August 2026
Upon completion of work I discovered that the rear seats and floor had not been cleaned. This sadly resulted in argument with staff who maintained that it wasn't garage policy. In my 20+ years of custom at that garage such cleaning has been mandatory
24 August 2026
The staff at the branch were very polite knowledgeable and helpful.??
24 August 2026
We were kept up to date on the progress of the service and MOT.
23 August 2026
Everything went according to plan and I was away in 2 hours as promised. I had an airbag warranty repair but my car was also valeted
23 August 2026
Great servoce from booking the appointment until collection. I was kept of progress from start to finish.
23 August 2026
The car was collected and returned by friendly staff. I was kept informed on progress and everything was very clear and helpful.
23 August 2026
Liked the collection and drop off and the vid of my car.
22 August 2026
the inspection report is really clear and reliable. I don't understand why I can't use the card machine at the store and force to use the payment link . But anyway , I am still happy on the service provided .
22 August 2026
Friendly service done while I waited. Only negative was the use of Bumper for payment - a pain.
22 August 2026
I've always had a great experience having my BMW X3 serviced here. A special mention to Lauren on the Service Desk, who was very attentive, friendly and kept me well informed throughout. Excellent service as always.
20 August 2026
Johnathan provided me with a great service very quick and kept me updated with everything that was happening.
20 August 2026
Great experience from start to finish, fantastic service.
19 August 2026
Always honest, friendly & most importantly do what needs done to the car
18 August 2026
A much better experience than last time!
18 August 2026
Very disappointing experience with BMW and BMW Douglas Park Edinburgh
18 August 2026
Friendly and efficient. Thank you.
18 August 2026
Very impressive location/site, great showrooms, you just feel that you have the full weight of BMW behind you...
18 August 2026
Everything was made easy
17 August 2026
Fast turnaround, friendly staff
17 August 2026
ewelina was so lovely! kept me informed for the whole duration of the appt
17 August 2026
BMW 5star service people and everything was hassle free ??
17 August 2026
I was really impressed with the service
16 August 2026
All staff were very professional, friendly & helpful.
16 August 2026
Helpful and friendly staff. The whole process was handled very efficiently
15 August 2026
I was never asked if I wanted my car washed and then I was told it was washed I received my car back worse than it was before I took it in for the service
13 August 2026
Conor at Seafield was polite, friendly, attentive and kept me up-to-speed with everything happening with my vehicle.
13 August 2026
No complaints
12 August 2026
Top quality from start to finish.
12 August 2026
Very disappointed. You were difficult to get through to, I didn't know what was going on, I told you I thought I have an issue with wheel bearings , you called me to say someone thought yes and someone thought not so asked me what I wanted to do..
12 August 2026
I was able to get done what I needed to despite having some challenges around scheduling the work which was managed well by the person who handled my case.
12 August 2026
Excellent service from staff, felt valued.
11 August 2026
Communication and updates were good, but it took 4 days to get the car back and the issue wasn't fixed at that point. Car is booked back in next week.
10 August 2026
Excellent service and responsiveness from Molly.
10 August 2026
Excellent service from your team especially Billy and Kimberley. I had a few issues with my tyres which they sorted out for me very efficiently.
09 August 2026
The pain of the repair costs was offset by Molly's professionalism but mainly her courteous and personable manner.
09 August 2026
Excellent friendly service. Like the self check in.
08 August 2026
The service was very helpful and friendly. Pricing was good value
07 August 2026
Really good. Ewelina Kept me up to date all the way throughout the process.
06 August 2026
The front end service was great. However, there was significant difference of opinion in regards to tyre thread and incorrectly diagnosed!
06 August 2026
Everything was pretty smooth. But when I'm taking my car to get a service, you seem to have forgotten a pretty important part of switching the service reminder light off.
04 August 2026
Everything was done to my satisfaction and I was kept up to speed with the whole process.
04 August 2026
Great service
03 August 2026
Connaire was extremely helpful in expediting my oil change which allowed me to get back to my home earlier than expected.
02 August 2026
Great issue was solved so fast
02 August 2026
Updates throughout day and extra effort made by Edelwina to bring the finish forward to match my return to the site.
01 August 2026
Everything went smoothly from booking to completion. Each member of staff was friendly and efficient and made sure I knew what was happening. Top class service.
01 August 2026
Clear and honest communication at all stages. Courtesy car was very useful. Easy, straightforward to deal with.
01 August 2026
Service team were very knowledgeable, took the time to explain what they were going to do to diagnose the potential fault with my car and what next steps could look like.
30 July 2026
called centre 24/7 and was promised a call back no response follow up email sent to Alan.McMillan2@parks.uk.com. 25/7 still no response part of email undernoted.
29 July 2026
satisfied
28 July 2026
Customer service assistant was very helpful and kept me informed.
28 July 2026
Ewelina has been wonderful again. Very grateful courtesy car provided and that trusted technician Keshan worked on the car. Thank you
27 July 2026
My contact for the recent service (21/7/26) was Kimberley Wilson who was polite, pleasant, professional and courteous. She contacted me during the day with updates. When it was time to collect the car she answered all my questions. A good host 10/10.
27 July 2026
Easy to book, prompt and professional service
26 July 2026
MoT carried out while I waited. Work completed within time stated. I was kept in formed of progress. Well looked after by Reception staff. Service Department Staff member was helpful, friendly and knowledgeable.
25 July 2026
Excellent driver collected my car from home and returned it after the service.
23 July 2026
Unlike when it was Peter Vardy the staff were polite and helpful!
23 July 2026
Sorted my issue with the car well
23 July 2026
Very easy experience from start to finish with excellent staff help
23 July 2026
As always the staff were top notch and the service was first clsss.
22 July 2026
Everyone I spoke to were incredibly friendly and the service my car was in for was completed within a good amount of time. Only downside was that I was not offered a hire car prior to arriving for my service, hence I didn't know I could've added one.
22 July 2026
As I was a waiting customer I felt things could have been dealt with quicker.
22 July 2026
The warm welcome that I felt from the reception when arrived was a great start. A lovely cup of tea and biscuit was a nice touch. Molly was fantastic keeping me up to date and also provided me with a service plan quote.All round fantastic experience
22 July 2026
On day of car service, everything at the garage went smoothly.
21 July 2026
I received an electric courtesy car which had only 8% charge. This was not acceptable. I advised BMW I had a tyre pressure warning. This was not checked. The next day I had to top up the pressure. I consider this poor service.
21 July 2026
Kept up to date on the servicing of the vehicle and what was required
20 July 2026
Prompt, polite and friendly service
20 July 2026
No problems, efficient service.
19 July 2026
The car was ready well within the predicted time. Evelina was extremely helpful and efficient.
19 July 2026
All went ti expectations. Cost covered by my emac plan.
18 July 2026
Very easy to book in ,kept updated with friendly staff and turnaround superfast.Technician explained the issue with my car which was helpful.
15 July 2026
Very helpful service, work completed on time.
15 July 2026
Brilliant service when you walk in with cust and service with my car
FIND Douglas Park Edinburgh BMW
Address
- 20C Seafield Road East, Edinburgh, EH15 1ED
Opening Hours
- Mon:09:00 - 19:00
- Tue:09:00 - 19:00
- Wed:09:00 - 19:00
- Thu:09:00 - 19:00
- Fri:09:00 - 18:00
- Sat:09:00 - 17:00
- Sun:11:00 - 17:00
Phone
- 0131 573 8718
Edinburgh as well as surrounding areas including Musselburgh, Bonnyrigg, Dalkeith and Tranent
Address
- 20C Seafield Road East, Edinburgh, EH15 1ED
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 12:30
- Sun:Closed
Phone
- 0131 573 8718
Edinburgh as well as surrounding areas including Musselburgh, Bonnyrigg, Dalkeith and Tranent
Address
- 20C Seafield Road East, Edinburgh, EH15 1ED
Opening Hours
- Mon–Fri:08:00 - 17:00
- Sat:08:30 - 12:30
- Sun:Closed
Phone
- 0131 573 8718
Edinburgh as well as surrounding areas including Musselburgh, Bonnyrigg, Dalkeith and Tranent
Address
- 20C Seafield Road East, Edinburgh, EH15 1ED
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 12:30
- Sun:Closed
Phone
- 0131 573 8718
Edinburgh as well as surrounding areas including Musselburgh, Bonnyrigg, Dalkeith and Tranent
Address
- 20C Seafield Road East, Edinburgh, EH15 1ED
Opening Hours
- Mon:09:00 - 19:00
- Tue:09:00 - 19:00
- Wed:09:00 - 19:00
- Thu:09:00 - 19:00
- Fri:09:00 - 18:00
- Sat:09:00 - 17:00
- Sun:11:00 - 17:00
Phone
- 0131 573 8718
Edinburgh as well as surrounding areas including Musselburgh, Bonnyrigg, Dalkeith and Tranent
04 October 2026
The sales advisor, Jonathan Kidd answered all my questions and helped me find the best vehicle for me. He brought the demonstrator to my house as i was not able to get to the dealership, and even delived my new car.